Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.
Terms & Conditions of Our Policy
If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.
By original condition we mean:
you’ve kept all original packaging and labels in good condition and the product can be resold at full price
you haven’t used the product
the product contains no personal data and isn’t registered to a user.
Unless faulty, this must be within 35 days of purchase:
If you have your receipt or order confirmation email, we’ll refund using the original payment method.
We’re unable to refund or exchange products made to your own specifications or personalized for you, unless faulty.
We’ll refund the standard delivery charge for online or telephone purchases, provided you return the complete order within 14 days. If you are only returning some of the items on your order, then we will only refund the cost of those items.
Please note that if you return products that are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.
Which Products Can't Be Returned?
The following products won’t be eligible for exchange or refund (unless faulty or not as described):
Products you received over 35 days ago
Products that have been opened or unsealed (other than where necessary to inspect)
Products without original packaging or labels
Products or packaging in poor condition
Products that contain your personal data or have been manufacturer-registered
Gift Cards, CDs, or vinyl records that have been opened
Where a product has been personalised for you or made to your specific measurements
Products that cannot be returned for hygiene reasons:
Swimwear (where the hygiene seal has been removed)
Mattresses (unless indicated in a supplier promotion)
Personal care products (such as electric razors, and breast pumps)
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.